Audit Scope and Objectives
📌 The audit focused on the service fulfillment efficiency of Summer Rain Laundry Shop, located at 69 Lower Bukhokan Dieson Manzanelia Subdivision, which offers wash, dry, fold, and self-service laundry.
⏱️ The project duration for the operational audit spanned from August 23 to November 17, 2025.
🎯 The primary goal was to evaluate the effectiveness and efficiency of service fulfillment processes (order handling, sorting, washing, drying, ironing, etc.) to enable the business to mitigate identified risks and delays.
❌ Excluded areas for this audit were financial management, HR management, marketing, customer acquisition, and supply chain/inventory management.

Methodology and Quality Standards
🔬 Data collection utilized personal interviews with staff/owners and extensive direct observation during operating hours (Mon-Sun, 8:00 a.m. to 5:00 p.m.).
⚙️ Analytical tools included flow tracking, walkthroughs, and SWOT analysis to document processes and assess internal/external factors.
📜 The audit was guided by quality standards including ISO 9001 (quality management), ISO 45001 (occupational health and safety), and the DPI (Consumer Act) regarding liability for damages.

Risk Assessment and Mitigation
⚠️ A key risk identified was limited data access (medium probability/impact), mitigated by planning interviews with key personnel for firsthand clarification.
🤝 The risk of stakeholder assistance failure (low probability/high impact) was addressed by preparing a well-communicated project plan to build trust with staff and owners.
📉 The audit was conducted with zero cost for personnel and technology subscriptions, with total project expenses totaling ₱4,964.00 (including materials, supplies, and contingency funds).

Key Recommendations for Improvement
✍️ Implement enhanced manual tagging during receipt, requiring customer names/contacts, and plan a gradual adoption of digital record keeping once the owner is trained.
🌈 Enforce strict color sorting protocols (black, white, colored) and perform a final manual check to prevent color transfer or mix-ups.
📦 Improve inventory tracking using a simple manual checklist that is periodically encoded digitally, coupled with optimizing storage use through reorganization and inspections.
👂 Establish a formal customer feedback system using survey forms to continuously assess service quality and promptly address identified issues.

Key Points & Insights
➡️ Focus recommendations on service fulfillment to standardize processes, reduce errors (like shrinkage/damage), and improve customer interaction.
➡️ Staff training should incorporate a hands-on approach and task rotation to ensure a holistic understanding of the entire laundry process.
➡️ Compliance with the DPI requires laundry shops to render services with due care; attempts to avoid liability for gross negligence are generally invalid.
➡️ Key performance indicators (KPIs) will track improvements, such as reduced misplaced items (for tagging) and fewer customer complaints related to color transfer (for sorting).

📸 Video summarized with SummaryTube.com on Dec 02, 2025, 07:52 UTC