User Input Flow and Custom fields to Collect data on WhatsApp Chatbot by BotSailor

Implementing User Input Flow in WhatsApp Chatbots
📌 The video demonstrates how to use the User Input Flow feature within a custom WhatsApp chatbot built using Bot Sailor to collect user data.
⚙️ The User Input Flow can be added to any existing bot setup by dragging it onto the canvas and connecting it to the previous reply step.
❓ There are two primary question types available: free keyboard input for text answers and multiple choice for predefined options.

Data Collection and Management
💾 User responses can be saved to either a custom field (which must be newly created if necessary) or a system field like email, phone, or birthday.
🏷️ The process allows for assigning labels to the user upon completion of the flow, though assigning sequence messages is optional.
📧 Example steps involve collecting the user's full name (saved to a custom field) and their email address (saved to a system field).

Flow Completion and Data Export
✅ Once all required questions are configured (including using multiple choice for preference collection), a final reply must be added via a connector to complete the flow.
📊 Collected data from the User Input Flow can be exported to a CSV file directly from the bot manager section.
🔎 User input flow data is also viewable within the Subscriber Manager by checking the subscriber's actions.

Key Points & Insights
➡️ Utilize the User Input Flow to dynamically gather structured information (name, email, preferences) from WhatsApp users interacting with your bot.
➡️ Configure data storage to leverage both system fields (predefined data types) and custom fields (user-defined storage) for maximum flexibility.
➡️ After deployment, remember to export the flow data via the bot manager to analyze user responses offline in CSV format.

📸 Video summarized with SummaryTube.com on Dec 21, 2025, 00:28 UTC