1. Human Resources (SDM) Competence
📌 Ensuring that personnel are competent is the most crucial first step, as poor execution by staff nullifies even the best programs or targets.
👩‍🏫 Recruitment must be thorough, ideally involving the owner to gauge quality directly, and should utilize basic psychometric tests where applicable.
✅ Proper training is necessary for competent staff, establishing clear career paths (e.g., Waiter $\rightarrow$ Captain $\rightarrow$ Supervisor $\rightarrow$ Manager) for continuous development.
➡️ Owners without dedicated HR should personally oversee training, as basic operational knowledge (like cooking or cleaning) should be understood by the proprietor.

2. Financial Management
📌 Cash flow management is the "blood" of the business; poor cash flow disrupts all operational aspects and compromises profitability.
📊 Develop a detailed and accurate business plan early on, defining sales targets, cost percentages (utilities, labor), Net Income, and Net Sales goals.
💰 To safeguard daily cash flow, negotiate favorable payment terms with suppliers (e.g., payment terms extending beyond 7 days) to keep working capital fluid.
💼 For owners less experienced in finance, hiring a dedicated Accounting or Finance professional is highly recommended to rigorously monitor daily inflow/outflow and debt management.

3. Process Management Control
📌 Strong process control, particularly in Purchasing, is vital to securing Gross Profit (GP), as inflated material costs directly reduce profit margins.
🧾 Establish formal written contracts or agreements with suppliers to secure the best pricing, especially when committing to minimum quantities or long-term partnerships.
📦 Implement rigorous Inventory Management Control, understanding specific storage requirements for various materials (e.g., temperature for UHT milk vs. dry chili).
📋 Develop and enforce Standard Operating Procedures (SOPs) for all purchasing and inventory processes to prevent loss, spoilage, and safeguard against internal fraud or errors.

4. Standard Operating Procedures (SOPs) and Control Systems
📌 Complete and accurate SOPs are essential, especially when scaling to multiple outlets, ensuring standardized quality regardless of staff turnover or physical distance.
✍️ Creating SOPs requires direct field observation of the best current practices before documenting the exact steps and phases for tasks (e.g., cleaning glass, cooking specific dishes).
🔄 Without SOPs, consistency fails; for example, minor deviations in ingredient measurements (e.g., using 5g of salt instead of 3g) lead to significant inefficiency and cost overruns.
🔁 Implement a layered control system (System Kontrol Berlapis) using daily, weekly, or monthly reporting mechanisms to monitor SOP adherence, as employees can naturally become inconsistent over time.

5. Service Quality (SQ) and Cleanliness
📌 Service Quality (SQ), encompassing service, cleanliness, and customer experience, drives repeat business and customer recommendations.
😊 Customer Experience (CX) must prioritize making the customer feel "like home" by ensuring staff (who must also be happy) deliver consistent, smiling service.
🤝 Train the team to be good complaint handlers/problem solvers, recognizing that handling complaints well can turn dissatisfied customers into loyal patrons.
🧼 Maintain stringent Cleanliness (C) protocols, including using dedicated, non-interchangeable cleaning equipment (e.g., separate rags for tables versus floors) to ensure hygiene and food safety.

Key Points & Insights
➡️ For quality control, conduct routine maintenance on all kitchen equipment, as faulty tools (like a low-temperature stove) can ruin high-quality raw materials and impact 50% of sales streams.
➡️ Develop detailed Sales Programs and People Development plans early on; map out career progression for staff to avoid stagnation when scaling from one to multiple outlets.
➡️ Address licensing and legality immediately, which includes having all necessary operational documents and building positive relationships with local community stakeholders.
➡️ Always remember the Purpose (Visi/Misi) behind the business operations; this guiding principle should underlie every decision, ensuring operational tasks remain aligned with the ultimate business goals.

📸 Video summarized with SummaryTube.com on Jan 17, 2026, 15:14 UTC