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By Alex Hormozi
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Get instant insights and key takeaways from this YouTube video by Alex Hormozi.
The Trust-Building Sales Tactic: "Ghost Products"
📌 The speaker discovered a highly effective sales tactic accidentally, leading to selling 100% of prospects after implementing this single change in approach.
👩🏫 This method was successfully taught to new salespeople in a retail environment (selling supplements), resulting in 80-90% closing rates.
💡 The core of the tactic involves intentionally recommending products the customer can buy cheaper elsewhere or don't need (termed "Ghost Products" or "Sacrificial Lambs") to build rapid trust.
Implementation and Strategy
💰 To maximize effectiveness, recommend giving away the lowest margin products across the street to gain trust, reserving high-margin items for the actual sale.
🗣️ Once trust is established by recommending alternatives, the salesperson can transition to the recommended products by explaining their necessity and immediate usage ("You need to take two of these in the morning next to your toothbrush").
🔗 This method works by piggybacking on existing habits (e.g., linking supplement intake to brushing teeth) rather than forcing new ones, which is incredibly difficult.
⚖️ When clients cite budget concerns, prioritize recommendations by importance, explaining what is removed (e.g., replacing a supplement with the necessity of eating "a shitload of broccoli").
Shifting Sales Positioning
🤝 The difference between manipulation and help lies in intention; positive intent in helping someone constitutes positive manipulation.
🧘 The ultimate goal in sales is to move from starting the conversation across the table (adversarial/selling) to ending shoulder to shoulder (collaborative decision-making).
📈 For service sales (like Web Design), suggesting the client use a cheaper external resource for non-core capabilities further solidifies the salesperson's role as a trusted advisor.
Key Points & Insights
➡️ Build trust immediately by suggesting a lower-cost alternative or an unnecessary product they can source elsewhere (the "Ghost Product").
➡️ Gain trust by acting in the customer's self-interest first, rather than your own, to make them feel you are not trying to take advantage.
➡️ Anchor product usage to existing, non-negotiable daily habits (e.g., morning routine) to ensure compliance and success with the recommended plan.
➡️ In price negotiations, remove items sequentially based on importance, reframing the removal by reminding the client of the problem that item was solving.
📸 Video summarized with SummaryTube.com on Oct 05, 2025, 08:45 UTC
Full video URL: youtube.com/watch?v=bx48qPlaGvE
Duration: 16:24
Get instant insights and key takeaways from this YouTube video by Alex Hormozi.
The Trust-Building Sales Tactic: "Ghost Products"
📌 The speaker discovered a highly effective sales tactic accidentally, leading to selling 100% of prospects after implementing this single change in approach.
👩🏫 This method was successfully taught to new salespeople in a retail environment (selling supplements), resulting in 80-90% closing rates.
💡 The core of the tactic involves intentionally recommending products the customer can buy cheaper elsewhere or don't need (termed "Ghost Products" or "Sacrificial Lambs") to build rapid trust.
Implementation and Strategy
💰 To maximize effectiveness, recommend giving away the lowest margin products across the street to gain trust, reserving high-margin items for the actual sale.
🗣️ Once trust is established by recommending alternatives, the salesperson can transition to the recommended products by explaining their necessity and immediate usage ("You need to take two of these in the morning next to your toothbrush").
🔗 This method works by piggybacking on existing habits (e.g., linking supplement intake to brushing teeth) rather than forcing new ones, which is incredibly difficult.
⚖️ When clients cite budget concerns, prioritize recommendations by importance, explaining what is removed (e.g., replacing a supplement with the necessity of eating "a shitload of broccoli").
Shifting Sales Positioning
🤝 The difference between manipulation and help lies in intention; positive intent in helping someone constitutes positive manipulation.
🧘 The ultimate goal in sales is to move from starting the conversation across the table (adversarial/selling) to ending shoulder to shoulder (collaborative decision-making).
📈 For service sales (like Web Design), suggesting the client use a cheaper external resource for non-core capabilities further solidifies the salesperson's role as a trusted advisor.
Key Points & Insights
➡️ Build trust immediately by suggesting a lower-cost alternative or an unnecessary product they can source elsewhere (the "Ghost Product").
➡️ Gain trust by acting in the customer's self-interest first, rather than your own, to make them feel you are not trying to take advantage.
➡️ Anchor product usage to existing, non-negotiable daily habits (e.g., morning routine) to ensure compliance and success with the recommended plan.
➡️ In price negotiations, remove items sequentially based on importance, reframing the removal by reminding the client of the problem that item was solving.
📸 Video summarized with SummaryTube.com on Oct 05, 2025, 08:45 UTC
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