Introduction to Co-design
📌 Co-design is an approach leveraging creativity and collaboration to drive health and social system change.
👥 The user is central to the design process, ensuring solutions effectively address community needs and improve human experiences.
🤝 Key principles emphasized include shared decision-making and collaborative teamwork, ensuring every unique skill and perspective is incorporated.

Addressing Missed Healthcare Appointments: Team Approaches
👨‍👩‍👧‍👦 Team Community-Based Participatory Research (CBPR) focuses on policy reform through listening to service users and building trust and rapport between users and policymakers.
🧪 Team Human-Centered Design (HCD) utilizes a five-stage engineering process (Empathy, Brainstorming, Prototyping, Testing, Redesign) inspired by technology.
💖 Team Experience-Based Co-design (EBCD) prioritizes identifying and mapping the most emotionally significant experiences of all stakeholders regarding missed appointments.

Outcomes and Solutions Generated
📜 Team CBPR targeted cancellation policies for reform after identifying them as problematic barriers to attendance.
📱 Team HCD developed a variety of apps to help users manage and remember their appointments, acknowledging human forgetfulness.
📝 Team EBCD focused on improving the scheduling process, recognizing that appointment booking itself is often a source of negative experience.

Key Points & Insights
➡️ Co-design places the user at the center to generate innovative and effective solutions for complex social and health issues.
➡️ Successful co-design requires upholding shared power dynamics so every voice actively guides the team's work.
➡️ Three distinct teams successfully applied their unique methodologies to solve the challenge of missed appointments, resulting in policy, technological, and process improvements.
➡️ Commitment to collaboration and implementation is vital after developing innovative ideas to ensure sustained change.

📸 Video summarized with SummaryTube.com on Jan 08, 2026, 21:01 UTC